HelpDesk Guide

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HelpDesk Guide

Step by Step

Help Desk Info:  Follow the steps below illustrating how you will enter your private Help Desk Portal and how to view tickets, adding or downloading attachments, replying to tickets, and ....

Step 1

Enter help desk url [https:siriuswebservices.com/] into your desktop browser and click enter.  This is website with helpdesk that should come up.  NOW CLICK ON MENU ITEM  "HELP DESK" located in upper right side of screen.

Step 2

Entering your private help desk portal.  NOW CLICK ON "My Tickets" located below in center screen.

 

Step 3

Entering your private help desk portal.  NOW CLICK ON "Login"  buttonlocated below in center screen.

Step 4

Entering your private help desk portal.  NOW CLICK ON "Login"  buttonlocated below in center screen.

Step 5

Inside your private help desk portal now scroll down to your tickets.  Notice each ticket subject name in blue next to user's image.    Select the Ticket you want to reply to and click on blue subject.

Step 6

The Subject named "Payments Pre setup Info" is the ticket in this screen shot opened when clicked on subject name in blue next to image on left side.

Step 7

Open the ticket you want.  Decide on your reply, place curser inside paragraph area and type.  When you are done scroll down and click "Post Reply".

Step 8

Attachments:  Send and/or receive attachments such files, Zipped folders, docs., PDF etc .  While you have ticket open Scroll down close to bottom just before the "Post Reply" button.    Under "Attachments"  see choose File; click on that and find your attachment on your desktop.   Choose up to 4 files to attach one at a time.  Then Post your Reply.

Other Need to Know info

While Tickets are open you have access to many more details:

  • In right column see Replied
  • Find last reply date
  • Department
  • Ticket ID# useful when you need to search for ticket
  • Help topic when it is selected
  • Ticket status
  • On down find Priority
  • Assigned to Agent
  • Then this Port user's Name and list of Tickets

Other Need to Know info

While Tickets are open you have access to many more details:

  • In right column see Replied
  • Find last reply date
  • Department
  • Ticket ID# useful when you need to search for ticket
  • Help topic when it is selected
  • Ticket status
  • On down find Priority
  • Assigned to Agent
  • Then this Port user's Name and list of Tickets
screen tagSupport